I joined eHarmony a year ago for six months. Before my subscription was going to expire, they sent an e-mail saying renew for a special rate. So I renewed for six more months. Apparently when you sign up, in the agreement is that your subscription automatically renews. So I don't know why a year later, that slipped my mind but it did. So this morning I get an e-mail saying I was automatically renewed. I didn't want to renew. I assumed I would get an e-mail like the first time telling me to renew or my subscription was about to expire. But nothing until it was renewed. So I called up to say I don't want to renew and want a refund. They said, once it's renewed, there's no refunds. It was in the agreement when you signed up. End of story. I have never had this type of experience with a legitimate company. To me that is very poor customer relations. So I lost all respect for this company.